Privacy Policy – Pinnacle AU
At pinnacle-au.com, your privacy is taken seriously. This Privacy Policy explains what personal data we collect, why we collect it, how it is stored, and your rights as an Australian user. We operate in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all visitors and registered users of pinnacle-au.com. We recommend reading this document carefully and revisiting it whenever we announce updates. If you have questions, our team is available via the contact details provided at the end of this page.
Types of Data We Collect
We collect personal information that is necessary to provide our services, verify identity, and comply with legal obligations. This includes:
- Identity data – full name, date of birth, government-issued ID
- Contact data – email address, phone number, residential address
- Financial data – payment method details, transaction history
- Technical data – IP address, browser type, device identifiers
- Behavioural data – betting history, session duration, preferences
Cookies & Tracking Technologies
Pinnacle AU uses cookies and similar technologies to improve site functionality and personalise your experience. Cookies help us understand how users interact with our platform and enable features such as session management and fraud detection.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site functionality & login sessions | Session |
| Analytics | Traffic measurement & UX improvement | Up to 12 months |
| Marketing | Relevant ad delivery | Up to 24 months |
You can manage cookie preferences through your browser settings or our on-site consent tool.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity – to fulfil our obligations when you register and bet
- Legal compliance – to meet AML, KYC, and Australian regulatory requirements
- Legitimate interests – to improve services and detect fraudulent activity
- Consent – for optional marketing communications, which you may withdraw at any time
Data Retention
We retain personal data only for as long as necessary. Account data is kept for the duration of your registration plus a minimum of 7 years following account closure, as required by Australian financial and gambling regulations. Marketing data is held only while your consent remains active.
Data Sharing & Third Parties
Pinnacle AU does not sell your personal data. We may share information with trusted third parties in the following circumstances:
- Payment processors for transaction handling
- Identity verification providers for KYC compliance
- Regulatory authorities when legally required
- Analytics providers under strict data processing agreements
All third-party partners are contractually required to handle your data in accordance with Australian privacy law.
Your Privacy Rights
As an Australian resident, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
- Withdraw consent for marketing communications at any time
- Request deletion of data where no legal retention obligation applies
To exercise any of these rights, contact us through the official support channel on pinnacle-au.com.
Data Security
We use industry-standard security measures including SSL encryption, two-factor authentication options, and regular security audits to protect your personal information. While no system is entirely immune to risk, we continuously review and enhance our safeguards to minimise exposure.
Contact & Complaints
For any privacy-related queries or to submit a data request, contact our Data Protection team via the official contact page on pinnacle-au.com. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.