Responsible Gambling at Pinnacle AU
Pinnacle AU is committed to providing a safe and enjoyable betting environment for all Australian players. Gambling should remain a form of entertainment, never a way to generate income or escape personal difficulties. This page outlines the tools, resources, and policies we have in place to help you stay in control. If you ever feel that gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to use the support options available on this page. Help is always accessible.
Age Restrictions – 18+ Only
Gambling on pinnacle-au.com is strictly for users aged 18 and over. We conduct identity and age verification checks in line with Australian gambling legislation. If you are a parent or guardian concerned about underage gambling, we recommend using parental control software to restrict access to gambling websites on shared devices.
Self-Control Tools Available to Players
We provide a range of tools that allow you to manage your gambling activity. These can be activated at any time from your account settings or by contacting support:
- Deposit limits – set daily, weekly, or monthly maximums
- Session time reminders – receive alerts after a defined period of play
- Reality checks – on-screen prompts displaying your session duration
- Loss limits – cap the total amount you can lose within a set period
- Cool-off periods – take a short break of 24 hours to 6 weeks
Deposit Limits
Setting a deposit limit is one of the most effective ways to manage your gambling budget. Once set, limits take effect immediately when reduced and require a waiting period of at least 24 hours before an increase can be applied. This delay is intentional — it gives you time to reconsider.
Self-Exclusion
If you feel you need a more significant break from gambling, self-exclusion allows you to close your account for a defined or indefinite period. During self-exclusion, you will not be able to log in or place bets, and we will suspend all marketing communications to you. To initiate self-exclusion, contact our support team directly. You can also register with the national self-exclusion register, BetStop, which covers all licensed Australian operators.
Warning Signs of Problem Gambling
Recognising harmful patterns early can make a significant difference. Common warning signs include:
- Spending more time or money on gambling than intended
- Gambling to recover previous losses
- Neglecting work, family, or personal responsibilities
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or selling possessions to fund gambling
If any of these resonate with you, please reach out to a support service or use our self-exclusion tools.
Australian Support Resources
You are not alone. Several free and confidential services are available across Australia:
| Organisation | Contact | Service Type |
|---|---|---|
| Gambling Help Online | 1800 858 858 | 24/7 phone & online chat |
| Lifeline Australia | 13 11 14 | Crisis support, 24/7 |
| BetStop | betsto p.gov.au | National self-exclusion register |
| MoneySmart | moneysmart.gov.au | Financial counselling |
Our Commitment to Player Privacy
Any personal information you share when accessing responsible gambling tools is handled with strict confidentiality. It will not be used for marketing purposes. Our full data handling practices are described in the Privacy Policy available on pinnacle-au.com.